Refund policy

Refund & Return Policy – Raywa

At Raywa, customer satisfaction is important to us. If you receive a damaged, defective, or incorrect item, please contact us within 3 days of delivery with clear photos of the issue.

After reviewing the request, we will offer a replacement or refund if the issue is confirmed.

Conditions for Returns

• The item must be unused and in its original packaging.
• Requests must be made within 3 days after delivery.
• Proof of purchase or order number is required.

Non-Returnable Situations

• Change of mind after ordering
• Product damaged due to misuse
• Requests made after the allowed time period

Once your request is approved, our support team will guide you through the return or replacement process.

For help, please contact our support team through our Contact Us page.